IT Technician Job at TeleSearch Staffing Solutions, Newton, NJ

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  • TeleSearch Staffing Solutions
  • Newton, NJ

Job Description

Job Title: IT Technician

Location: Sparta, NJ


Job Description:

The IT Technician serves as the first point of contact for employees seeking technical assistance. This role involves resolving IT support tickets, providing Tier 1 technical support, and ensuring all IT issues are documented and efficiently addressed.

  • Troubleshoot and resolve IT issues across hardware (PCs, printers, servers), software (Windows, macOS, Linux, Microsoft Office, third-party apps), networking (LAN/WAN, Wi-Fi), and security (spam filters, malware, access requests).
  • Manage IT support tickets, ensuring timely resolution in line with SLA targets; escalate complex issues to Senior IT staff as needed.
  • Maintain and update the knowledge base/Wiki with common troubleshooting steps and application guides.
  • Assist with IT projects, including system migrations, hardware upgrades, and network expansions.
  • Collaborate with supervisors to recommend hardware and software purchases to improve system performance.


Requirements:

  • Ability to simplify technical info for non-technical users.
  • Proficient in Windows (10/11), macOS, business apps, networking (TCP/IP, LAN, wireless), and hardware peripherals.
  • Knowledge of Windows Server (Active Directory, DHCP, DNS), Microsoft 365/Office 365, and virtualization (Hyper-V).
  • Basic skills in PowerShell, Bash, or Linux Terminal.
  • Strong writing skills for both technical and non-technical documentation.
  • Valid driver’s license for site travel.
  • Ability to lift up to 60 lbs of office equipment.


Education & Experience:

  • Associate degree and CompTIA A+ preferred.
  • 1–2 years of related experience or equivalent education.


Hours: Monday-Friday 8:30am-5:00pm temp-to-perm

Job Tags

Permanent employment, Full time, Temporary work, Work at office, Monday to Friday,

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